I would like to nominate BT because they are utter garbage at fault resolution.
They’re website tells you how much they’re keeping people connected during the Coronavirus pandemic yet the irony is if you have a fault, like I have, they take weeks to fix it!
You can’t get hold of a person to speak to because nobody is answering the phone right now, you can’t add notes to your case. You get text messages saying you’re case is fixed when clearly its not. They direct you to use their online chat but the bloody thing doesn’t exist. Engineers don’t turn up for appointments. They close your case even if its still bloody broken.
As the nation’s infrastructure provider, you would think they could turn problems with cabling and poles around in 48 hours, but no they take their bloody time. I had a power outage the other day that affected several post codes in my area and national grid got this fixed in 2 hours! Why can’t BT be like that? Because they’re work shy, incompetent cunts. They should hang their heads in shame.
Nominated by: Cuntologist




