I’d noticed that my broadband and phone bill had crept up to over £60 and knew that my contract was due to run out in 3 months time, so I rang them to see what could be done to get it reduced. The woman on the other end virtually told me to Fuck Off until nearer the time that the contract ran out.
I was so mad that I signed up with EE who were offering exactly the same package for less than £30. Two days later I got a message from BT saying that I’d have to pay a cancellation fee..I ignored it. Two days later got a phone call from BT to say that they could immediately cancel,without charges,my present contract and offer me a new 18 month contract identical to my present one for £29. I agreed because it meant not having to set up a new e-mail address,and tbf,. they’ve always been good about getting the phone working when the snow or winds cause disruption.
Now, I’m grateful to them for the new contract, but really all it does is expose how much they’ve been overcharging in the past. Loyalty to a company seems to carry a penalty these days instead of a discount.
Nominated by Dick Fiddler



