This is a real piss boiler and likely explains many of the shortcomings in relation to people who get mistreated by carers whilst enjoying (lack of) care in the community.
A few weeks ago I felt that my neighbour, who is severely handicapped and is not able to communicate verbally, was being ignored whilst I considered her to be in distress.
My initial intervention was met by the two carers with retorts of ‘don’t tell me how to do my bloody job’ whilst one of them filmed me – illegally – on her iPhone. They then called the police because I was apparently harassing them. My bad!
When I complained to the carers employers, it became clear they were acting as judge and jury in any complaint made against them, replying that ‘we’re awfully sorry’ and ‘your complaint has been partially upheld’ – whatever the fuck that means.
Therefore having received what I considered to be the written equivalent of being given the finger, I escalated my concerns to the Local Government and Social Care Ombudsman. I expected a repeat of being told to bugger off, and sadly I was not disappointed.
My complaint was rejected on the basis of :
(1) the company already gave you lip service so we consider that adequate and don’t need to do it again
(2) I am “clearly concerned about his neighbour, but he does not have consent to complain on their behalf”
Explain to me in words of one syllable exactly how I get permission to complain on my neighbours behalf when she is severely mentally disabled and NON-VERBAL
FFS where do they find these people!?! No wonder people in care get abused and murdered.
What a fucking joke…
(There’s no applicable link to this but I have extensive written correspondence to back up what I’ve said)
Nominated by: Dioclese
(More info here: Day Admin – Local Government & Social Care Ombudsman )