A very quick cunting for corporate sharks E.ON.
Who are Eurohuns based in Essen, but in manoeuvres reminiscent of Putin’s sale of state assets to his chums, are part of the bewildering number of companies now flogging power from this country’s once-excellent national grid to those unfortunate cunts who like cooked food and warm houses in winter. Who put their prices up by 8% last time. Who have just created a kindergarten-themed lets-all-be-happy new customer account interface, without consulting any customers, to the best of my knowledge.
The new account is designed to
(a) Maximise the irritation of anyone not wanting a smart meter, and require that customer to do his own meter reading, monthly (see (c))
(b) By means of constant nagging, coerce the customer into a direct-debit arrangement.
(c) Reduce the billing interval from three to one monthly
(d) Cut the esteemed customer off if the cash doesn’t reach the E.ON coffers within a week of their outrageous bills being presented.
All this, under the rubric of “Cheerful Energy”. I kid you not. Sad to say, this makes me feel no happier about paying through the nose to a malevolent corporate whose profits last year were over £9 billion.
I’ve switched. Bulb isn’t a whole lot better, but at least it doesn’t insult my intelligence, and charges less.
Here is my reply to the tragically wounded, though obviously much reproduced, automatic email expressing E.ON’s sense of loss at my departure:
What convinced me to leave was your imposition of an entirely new account structure, with an infantile and patronising customer interface, the loss of 3-monthly billing, and constant pressure to make your access to my bank account trouble-free (for you) as, regardless of any savings you have made by this, your prices continued to rise.
I have switched to a company with far higher levels of customer satisfaction, offering cheaper prices. Although the corporate-friendly business model appears now to be universal, and quarterly billing is apparently obsolete, at least its website does not consist of kindergarten graphics and an Orwellian ‘don’t think about the price, be happy’ message.
There is no such thing as ‘cheerful energy’, playmates. Not if you’re paying for it.
Talking of customer satisfaction, google Mumsnet + E.ON, if you think I’m being too harsh on the cunts. Hell hath no fury…
Mumsnet EON Fury
Nominated by: Komodo