I would like to nominate BT because they are utter garbage at fault resolution.
They’re website tells you how much they’re keeping people connected during the Coronavirus pandemic yet the irony is if you have a fault, like I have, they take weeks to fix it!
You can’t get hold of a person to speak to because nobody is answering the phone right now, you can’t add notes to your case. You get text messages saying you’re case is fixed when clearly its not. They direct you to use their online chat but the bloody thing doesn’t exist. Engineers don’t turn up for appointments. They close your case even if its still bloody broken.
As the nation’s infrastructure provider, you would think they could turn problems with cabling and poles around in 48 hours, but no they take their bloody time. I had a power outage the other day that affected several post codes in my area and national grid got this fixed in 2 hours! Why can’t BT be like that? Because they’re work shy, incompetent cunts. They should hang their heads in shame.
Nominated by: Cuntologist
This nom amply describes why I gave up on these cunts as soon as an alternative became available.
It seems then that nothing has changed in a couple of decades.
10
They’re too busy having emergency meetings about how they can best sponsor and promote Burn Loot Murder.
Fuck ALL big companies.
10
I agree. Fixing a fault or performing an ‘upgrade’ can turn into a saga.
Not only do engineers fail to show up but BT try to charge YOU the customer for cancellation fees!
They also up their prices by 6% every year whatever the inflation rate.
Frankly, the Thatcher government sold us a lie in the 80s when they pretended that privatisation of utilities would lead to cheaper prices and greater efficiency. It was all a smokescreen for hiving off state monopolies to their chums in the city to use as cash cows. Which they have done ever since.
13
Whether or not it was mendacious, I can only dread to think where we’d be these days, politically and culturally, if utilities were still state-sponsored.
5
I’m not sure why people think that the nationalsed industries such as BT or BR would have remained frozen in time. Take BR, yes they were bad but if they’d had the sort of investment the private railway companies have enjoyed the service would have improved massively. Instead of which the profits are filched by directors and shareholders. And there is no real competition. Same with the water suppliers. The amount of money which has been taken out instead of being reinvested is incredible.
I am not against free enterprise at all but it doesn’t work with monopolies. And to me it is heartless to make money out of a poor little old lady burning two bars on her electric heater in winter. Utilities should be run by the state for the benefit of the people. Not to make profits for toffs.
As for BT it is still a monopoly as everyone else has to use its cabling. And they make sure they can offer the fastest broadband.
5
Fast broadband isn’t as important to me as reliability and it’s one reason (of many) why I will never use Virgin again. My last house had standard broadband at 18Mbps which was more than enough and even the 5Mbps I first got in this house was adequate. I only upgraded to fibre when the speed dropped below 3Mbps. I’ve been using Now broadband for around 18 months and, apart from a 30 to 24Mbps speed decrease during the lockdown, I have yet to experience any problems. BT no longer appears on my radar, for anything.
1
100% agree. They tell you your broadband is OK when you’re download speed is less than 1Mb an hour, their stupid app tell you everything is working just great even though a proper professional signal tester gives far worse results.
Their customer dis-service goons are so fucking rude know it all, who actually have the technical know how of a grape!
Cunting useless organisation, and once our contract is up they can shove their crap service right up their arses.
4
I had a problem with these cunts a few years back and because I was with sky they kept passing the buck so I had engineers from both parties saying it was the others fault. In the end I lost it and told them both to get it sorted or they could fuck off. A decent BT engineer turned up and told me that BT have to upgrade all of their cables as they are prehistoric and won’t do it as it’s a massive job, he upgraded mine in the house and not had an issue since. I left Sky not long after, but that’s another story. BT – Profit before problem solving. Cunts.
9
They are robbing incompetent bastards.
I swapped them for some slightly less cuntish company.
I hope they go bankrupt and their tower falls over.
9
The last time I had anything to do with BT, along with British Gas, was over 10 years ago. I rang to report my line not working. The cunt I tried to talk to with at the Indian call centre wasn’t interested and spent his side of the conversation trying to sell me their broadband. After some 10 minutes of that shit I asked how the fuck he thought broadband worked on a dead telephone line and the ignorant bastard hung up on me. British Gas is a nom on its own but I now refuse to have anything to do with any company that has ‘British’ in its name.
5
Why can’t these companies use British workers in the call centre. They own the fucking company after all.
I’ve always thought any telecommunications company that uses a foreign call centre has no faith in their own product, or puts profit before the customer. Don’t tell me they can’t afford British wages.
Sadly I think it’s all of them.
6
All service with companies nowadays is piss poor, say that for the yanks they take customer service seriously.
And putting some ram jam in Bangledesh in a call centre? WTF?
They cant understand me,
I certainly cant understand them!
I always ask to be transferred to a english speaker, they really dont like that!
Once one said I was a racist?!!
Me!
Cheeky smelly 3rd world cunt.
7
See below for my dealings with British call centres, the Scottish ones are as bad as the fucking Indian ones, and at least the Indians speak slightly better English!
3
I forget which bank it was that advertised its call centres as being based in the UK, as if we’d suddenly think they were all warm, fuzzy, customer loving unicorns instead of the rapacious, bullying, greedy, thieving bastards that they really are.
7
Haven’t used these cunts ever since there has been a choice, as I remember the days of those cunts being the sole provider, and needing a bank loan to make a call more than 30 seconds long. Never forgive, never forget.
I’m with virgin, have been since they bought out cabletel, so nearly 20 years, and have been relatively hassle free. Until this year, when I moved after the divorce. Since then it’s been a fucking nightmare. The incompetent lying Indian bitch who sorted out my new contract and move decided to add the lying cheating ex wife’s details to my new account, meaning she got all the emails and texts comfirming all my details. It took four months to stop them doing it, as I was passed from fuckwit to fuckwit, from incompetent Indians to incompetent Scots cunts, each promising it stopped, but still they carried on sending stuff to the last fucking person I needed to have contact with, and the lying slag has all my details, especially my new address. Cunts.
4
Technology, privatisation, massive cuts in manpower. When I left their employ back in 1989 the rot had set in. Bloody good job in my day, I was well looked after when off sick full pay for six months. Made it back after four, worked with some very clever people and some right chancers. Climbing the poles in winter was fun, sitting in front of a cabinet on a hot day almost retching from the smell of stale dog piss. All jokes aside damm sure our fault repair times were pretty good considering some of the cables were in situ when the Romans invaded… But then you did not need a working understanding of the major Indian languages to report a fault.
3
Always makes me laugh when you call these bastards, and the first thing you get (after spending half-a-day pressing this button, that button and some other fucking button to get to the right department), is a recorded message saying “This message is recorded for training and improvement purposes…..”
Well fuck me, they’re not doing a very good job on the “training” front!
That said, when we moved up here to the Lake District last year, BT were very good at plumbing in our landline, extension line and router/modem. The engineer arrived on time, was very friendly and did a great job. Never had a problem that warranted a call to their call centres (touch wood!)
As for my previous cable/ISP – Virgin Fucking Media – their call centre cunts wouldn’t know a cunt from a hole in the fucking ground!
3
BT is fucking bliss compared to what I had to put up with in Rhodesia, most fuckers who phoned you sounded like a Nigerian prince (think of George off the phonejacker), but I’ve recently given up using them, use Vodafone, still shit but marginally better!, utter cunts!
3
British Telecom is now about as British as Hitler. Foreign call centres and probably fucking foreigners in charge.
2
Christ, I remember the Busby ads from the early 80s, when I was at university; very irritatingly voiced-over by Richard Briars. A female aquaintance thought Busby was “so sweet.” Dozy bint, it was a cartoon in a dire ad.
“All lines to everywhere are engaged. Don’t try calling back later, just fuck off.”
1
Just to update you on the fault, the bloody thing still isn’t fixed. I’ve been waiting since 6th August!
0
BT’s bereavement helpline had me in tears on 3 occasions , whilst trying to clear my mother’s account. The upshot was I paid our conveyancing solicitor to handle all financial affairs from their office , rather than ever speak to another insensitive northern slag.
We were in credit for £500 , the fucking leeching bastards.
British Gas just the fucking same – £700 in credit , and being told that if I don’t have the death-certificate , then I don’t get the money! Fucking cunts.
How many other old couples out there that are a couple of grand lighter , due to ‘estimated’ supposedly auto-adjusting bills? Fucking scammers.
5